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Title VI


Clay County Council on Aging is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services based on Title VI. The Title VI of the Civil Rights of 1964, as amended, protects any person in the United States on the ground of race, color, or national origin from being excluded from participation, be denied the benefit of, or be otherwise subjected to discrimination under any program or activity receiving Federal financial assistance from the Department of Transportation. Clay County Council on Aging recognizes its responsibilities to the communities in which it operates and provides transit services. Toward this end, it is Clay County Council on Aging’s objective to:

A.    Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin;

B.    Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including socioeconomic effects of programs and activities;

C.    Promote the full and fair participation of all affected populations in transportation decision making;

D.    Prevent the denial, reduction, or delay in benefits related to transit programs and activities;

E.    Ensure meaningful access to programs and activities by persons with limited English proficiency.


Title VI Complaint Procedures

If anyone believes they have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color or national origin while accessing transit services in Clay County the following complaint procedures are available.

In filing a Title VI complaint the following information is encouraged to be submitted in writing.

Your name, address and how to contact you (phone number, email address, etc.)

How, why, when and where you believe you were discriminated against. Include the location, names and contact information of any witnesses. If the alleged incident occurred on the bus, give date, time of day, and bus number if available.

You must sign your letter of complaint.

All complaints will be investigated promptly. Reasonable measures will be undertaken to protect any information that is confidential. Complaints will be first directed to the Transportation Coordinator. He or she can be contacted at 604 Walnut Street, Green Cove Springs, FL. 32043, Telephone (904) 531-5029. In turn the Transportation Coordinator will contact the County Transit Planner.

 All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The Transportation Coordinator will review every complaint, and when necessary, assign a neutral party to investigate. At a minimum the investigation officer will:

Identify and review all relevant documents, practices and procedures;

Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.

Upon completion of the investigation, the Transportation Coordinator will complete a final report for the Executive Director with a copy to the General Counsel. If a Title VI violation is found to exist, remedial factors as appropriate and necessary will be taken immediately. The Complainant will also receive a final report together with any remedial factors. The investigation process and final report should take no longer that twenty-five (25) business days. If no violation is found and the complainant wishes to appeal the decision, he or she may appeal directly to the Executive Director 604 Walnut Street, Green Cove Springs, FL 32043.

Complaints may also be filed with the Federal Transit Administration’s Office of Civil Rights, no later than 180 days after the date of the alleged discrimination, 200 West Adams Street, Suite 320, Chicago, Illinois 60606, Phone: (312) 353-3770.

Complaint procedures are the responsibility of both Clay County and their Transportation Provider, Clay County Council on Aging. The responsible persons in each organization are as follows:

Council on Aging Director


The Transportation Coordinator shall maintain a log of Title VI complaints received from this process. The log shall include the date the complaint was filed; a summary of the allegations; the status of the complaint; and actions taken in response to the complaint.

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